I was looking for a new eye doctor & found Innovative Eyecare. I have one bad eye so I’m picky with my doctors as one should be. Over the last few months I have had my initial appointment which was excellent. The Doctor & staff are super. The glasses they have displayed are gorgeous too. Lastly I just want to say how awesome the doctor is.. I went to remove me contacts last night, one came out fine, the other I could not find. I tried for hours & still could not find it. I knew they had Saturday hours once in a while & I texted in the morning & explained my embarrassing situation & asked if they could squeeze me in or let me know if I should find & urgent care. The doctor called me back in moments & let me know she was off today but told me exactly where to do (another eye doctor that was open). How many doctors you know would call you on their days off? Just awesome caring staff. I’d give 10 stars if possible
4 weeks ago
- Lisa J.
What an amazing experience in every way. Customer service was just incredible! I had some questions about ortho-k, so reached out online first. They were super prompt in responding to my question even on a weekend. I then scheduled an end of day appt to discuss ortho-k vs. other options for my vision concerns. Dr. Jitodai thoroughly evaluated my vision and discussed my options. Her team was highly informed and educated me on the details of ortho-k. It is a truly remarkable method for correcting vision. After deciding ortho-k wasn’t the right option for me currently, Dr. Jitodai went on to do a thorough “annual” eye exam so i could update my lens prescription and evaluate the health of my eyes. She stayed well, well after closing time to make sure my eyes were examined and all my questions were answered yet she never seemed rushed (even though it was a Friday night). There was no pressure whatsoever to choose ortho-k and no pressure to buy frames or other eye hardware, although she did have a beautiful selection of frames! It was truly one of the best customer experiences i’ve had. I will be a repeat customer and highly recommend her whether you’re considering ortho-k, need an updated prescription or are just looking for a routine eye exam.
4 months ago
- Carli H.
I have no words to describe the incredible work and treatment you receive in this place, I had an emergency with my husband and in this place I found not only support but also solutions!!! I recommend this eye clinic and the staff to all of you out there looking for the right doctor and the right service!!! Ps; Restrepo family
7 months ago
- Big E.
After having to go somewhere else, while Innovative Eye Care (my usual spot) was closed, it gave me an even deeper appreciation of Dr. Jitodai.
Not only does she explain everything along the way, she is gentle! She makes you feel very comfortable and cared for.
Missing my eye doctor and so happy to have found such a great place 🙂
8 months ago
- Ashley B.
Great service in my first experience here! Recommend to all of my family and anyone reading here.
8 months ago
- Raul R.
Very helpful and most knowledgeable Doctors!Thank you for your hospitality Dr. Jidotai and Carlos.
10 months ago
- Amanuel W.
It was my first time coming to Innovative Eyecare today, and let me just say, they have the BEST customer service ever. I love how Dr. Jitodai was so friendly and tried to make the experience as comfortable as possible. She was very personable and patient with me when getting my eye exam. There were times where I had to ask her to flip the lenses(1, 2, or 3) again to help me decide which lens was bolder and sharper. She also explained to me the benefits of lasik vs ortho-k. I loved that I didn’t feel rushed with her when getting the eye exam. They really try to take care of each individual that walk through the door and followed the social distancing procedure by limiting the amount of patients allowed in office.
Another person that made my experience here really awesome was Carlos. When I didn’t know which pair of glasses frames I would like, Carlos helped me along the way and gave tips on how they could enhance the glasses experience for me by choosing the right forms of cushion for the nose bridge. He was so patient as well, especially when I requested to try on multiple pairs of glasses. Never once did I feel rushed to choose a pair and go. Carlos was super knowledgeable and elaborating on where the frames were made, how they were made, and what the were made with. He would go into detail for the different brands so that I would have all the information I need to choose which pair is right for me. Not only that, but he also went in depth on the benefits of ortho-k. Carlos would pull out graphs and other charts to help me better understand how ortho-k provides preventative measures for my eye sight.
Overall, Dr. Jitodai and Carlos provided the best customer service ever! Both were patient, knowledgeable, and elaborative. I would recommend them to anyone who’s looking for an optometrist.
Edit: they didn’t come off as pushy or salesy when they recommended ortho-k.