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We are located 1/2 mile south of the Westfield Southcenter Mall on the left, if heading south, at 16870 Southcenter Parkway next to Jared and Value Village.

Call 206-516-2020
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Home » Testimonials

Testimonials

It was my first time coming to Innovative Eyecare today, and let me just say, they have the BEST customer service ever. I love how Dr. Jitodai was so friendly and tried to make the experience as comfortable as possible. She was very personable and patient with me when getting my eye exam. There were times where I had to ask her to flip the lenses(1, 2, or 3) again to help me decide which lens was bolder and sharper. She also explained to me the benefits of lasik vs ortho-k. I loved that I didn’t feel rushed with her when getting the eye exam. They really try to take care of each individual that walk through the door and followed the social distancing procedure by limiting the amount of patients allowed in office. Another person that made my experience here really awesome was Carlos. When I didn’t know which pair of glasses frames I would like, Carlos helped me along the way and gave tips on how they could enhance the glasses experience for me by choosing the right forms of cushion for the nose bridge. He was so patient as well, especially when I requested to try on multiple pairs of glasses. Never once did I feel rushed to choose a pair and go. Carlos was super knowledgeable and elaborating on where the frames were made, how they were made, and what the were made with. He would go into detail for the different brands so that I would have all the information I need to choose which pair is right for me. Not only that, but he also went in depth on the benefits of ortho-k. Carlos would pull out graphs and other charts to help me better understand how ortho-k provides preventative measures for my eye sight. Overall, Dr. Jitodai and Carlos provided the best customer service ever! Both were patient, knowledgeable, and elaborative. I would recommend them to anyone who’s looking for an optometrist. Edit: they didn’t come off as pushy or salesy when they recommended ortho-k.
1 month ago
5
eye doctor's office
Love this place, they helping me out with my vision so happy I went there, so helpful and knowledgeable. I do recommend so much they do take care of you &fix, tell you the problem ! 😉
4 months ago
5
eye doctor's office
Never seen better! Dr. Jitodai asked me great questions and was able to answer all of my mine. She was very mindful and patient with me throughout the exam. Carlos explained my prescription and how it effected my vision. He educated me on my eyewear options and dialed in my eyeglasses giving me a perfect fit and line of vision. Dr. Jitodai and Carlos put me in the perfect glasses. First pair of glasses I’ve ever had that greatly improved my vision. Things are sharp and clear, nighttime driving is no longer a problem.
5 months ago
5
eye doctor's office
The service in this place is fantastic! Dr. Jitodai is very caring and takes her time in helping her patients. Carlos is awesome! He is so detailed and educated me on a lot things when it came to my children’s prescriptions. We have gone several different places over the years and by far they have the best service and care in town. Highly recommend!
6 months ago
5
eye doctor's office
It was worth the 13 hour drive up from California for the expertise and care of Dr. Jitodai and Carlos. Specifically in regards to Ortho-K, something so helpful and yet simultaneously seemingly unknown in the United States. Nobody close by had the real up to date knowledge on the craft. Dr. Jitodai and Carlos took great care of me and helped me have a better understanding of what exactly would happen should I go down this route. Great service, wish I could give them 6 stars.
7 months ago
5
eye doctor's office
I will forever be so thankful for this amazing eye doctor, You guess are the best.
11 months ago
5
eye doctor's office
I absolutely love Dr. Jitodai and Carlos. I have never received a more comprehensive eye exam at any other private/retail optometry, and appreciate how much time they offer to their patients to provide the best care & answer questions. I received my all time favorite pair of glasses from Innovative Eyecare, and although a little pricier than retailers like Costco or Warby Parker, I definitely understand the concept now of getting what you pay for because no other pair of glasses measured up to the comfort and fit. One awesome thing to note is that Carlos can add nose pads to any plastic frames if you need that extra support to keep your glasses up. I would recommend them to any of my family and friends.
2 years ago
5
eye doctor's office